Shipping/Delivery Policy

NATIONWIDE DELIVERY

We offer FREE delivery on certain products.

Shipping/Courier cost is included on the sale and is part of the standard T&C's.

 

LOCAL DELIVERY

If you're local to the Hampshire area, then I can offer delivery and in some instances assembly/installation.

You are also very welcome to collect the completed product from my Titchfield based workshop.

 

COURIER COMPANY

TNT is my preferred courier company and courier charges will be agreed in advance. Delivery is by express delivery service and is usually a next day delivery service.

Tracking details will be forwarded for your peace-of-mind.

Insurance is included on all my products whilst in transit, to the value of the product.  - Any damage will need to be photographed and these images sent to me, along with a detailed description of the damage, in order that a claim can be filed with TNT.

The tracking details means you will have an idea of when to expect your delivery to enable that provision is made to recieve the products upon delivery.

If for what ever reason, the courier company fail to deliver 'Next Day', I can not be held responsible for any loss of earnings. This includes taking the day off work, to make sure you're home to receive the goods.

 

RETURNS

Due to the nature of the bespoke products I create, which are normally to your required dimensions/specifications and finsish I do not accept returns however if you're not happy with your product please contact me, so a mutually agreeable resulation can be reached.

 

REFUNDS

As per my T&C's refunds will only be provided in exceptional circumstances, as the products I create are usually bespoke to your requirements and colour etc. 

As soon as materials/work has commenced, then the deposit is non-returnable, should you change your mind on having the product made for you.

 

PACKAGING MATERIALS

Good quality packaging materials will be used and every effort afforded to prevent any damage in transit.

 

This does not affect your statutory rights.

Contact

Andy's Wooden Wonders TM

Bridge Works Yard

Unit 9A

Fontley Road

Fareham

PO15 6QZ

 

Call us on:

07730 985696

 

Email here

 

Or you can use our contact form.

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